FREQUENTLY ASKED QUESTIONS

Welcome to Seventh By accessing and using our website, you agree to comply with the following Terms and Conditions. Please read them carefully before using our services. If you do not agree with these terms, you should not use our website.
 
Effective Date: October 22, 2024
1What types of products do you sell?

We offer a wide range of luxury perfumes and beauty products, including fragrances for men and women, skincare products, and cosmetics. Explore our collection on https://seventhfragrance.com.

2How can I place an order?

Placing an order is easy! Simply browse our products, select the item you wish to purchase, and click "Add to Cart." Once you’ve added all your desired products, proceed to checkout to complete your order.

3What payment methods do you accept?

We accept various payment methods, including:

  • Credit/Debit Cards (Visa, MasterCard, etc.)
  • [Insert other payment methods such as e-wallets or bank transfers]
  • [Include any local payment options relevant to your market]
4Do you offer international shipping?

Yes, we ship to select international locations. Shipping rates and delivery times will be calculated at checkout based on your location. Please note that international orders may be subject to customs fees, duties, or taxes, which are the responsibility of the customer.

5How long will it take to receive my order?

Delivery times vary depending on your location. For domestic orders within Indonesia, shipping usually takes 3 business days. For international orders, it may take 3 business days. We’ll provide you with a tracking number once your order has shipped.

6Can I track my order?

Yes! Once your order has been shipped, we will send you an email with your tracking number. You can use this number to track your package on the carrier’s website.

7What is your return policy?

We accept returns within [Insert Number] days of receiving your order, as long as the product is unused, unopened, and in its original packaging. For more details, please refer to our Return Policy.

8Can I exchange a product?

If you receive a defective or incorrect item, we’ll be happy to exchange it for you. Please contact us at [Your Email Address] within [Insert Number] days of receiving your order, and we’ll assist you with the exchange process.

9What should I do if I receive a damaged or incorrect product?

If your order arrives damaged or if you received the wrong product, please contact us at [Your Email Address] with your order number and a photo of the damaged/incorrect item. We’ll arrange for a replacement or refund.

10How do I cancel or modify my order?

If you need to cancel or modify your order, please contact us as soon as possible at [Your Email Address]. If your order hasn’t been processed yet, we’ll do our best to accommodate your request. Once your order has been shipped, cancellations or modifications are no longer possible.

11Do you offer gift wrapping or gift cards?

Yes! We offer gift wrapping options at checkout. You can also purchase digital gift cards for your loved ones, which can be used on any product in our store.

12How can I contact customer service?

You can reach our customer service team at:

We’re here to help with any questions or concerns you may have.

13Do you offer discounts or promotions?

Yes, we regularly offer special promotions and discounts. Sign up for our newsletter to stay updated on the latest offers, or check our homepage for current deals.